FAQs
Got a question? We’ve got answers.
Questions about our products? Need help choosing the right shade or routine?
Our friendly team is ready to guide you before and after your purchase.
How quickly will I get a response?
We usually reply within 24 hours during business days (Sunday–Thursday).
Can I contact BATCI on WhatsApp?
Yes. You can send us a message on WhatsApp for faster assistance.
Do you have a physical store?
Currently, BATCI products are available online and through select partner salons.
What information should I include in my message?
Please share your full name, order number (if applicable), and a clear description of your question.
Can I get help choosing the right product?
Absolutely. Our team can guide you based on your hair type, concerns, and goals.
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