Got a question? We’ve got answers.

Questions about our products? Need help choosing the right shade or routine?

Our friendly team is ready to guide you before and after your purchase.

How quickly will I get a response?

We usually reply within 24 hours during business days (Sunday–Thursday).

Can I contact BATCI on WhatsApp?

Yes. You can send us a message on WhatsApp for faster assistance.

Do you have a physical store?

Currently, BATCI products are available online and through select partner salons.

What information should I include in my message?

Please share your full name, order number (if applicable), and a clear description of your question.

Can I get help choosing the right product?

Absolutely. Our team can guide you based on your hair type, concerns, and goals.

Contact us for any question

Batch FZE

Block B -B46-080, Sharjah, 0000, United Arab Emirates

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